In our shop you have
the choice of various payment options: PayPal, credit card (Amex,
Visa, Mastercard, Maestro, Diners Club and Discover. You can easily
Choose the payment option that works best for you.

Don't worry, after you
Once you have submitted your order, we will send you within 24 hours
a confirmation email. If you still have not received an email from
see us (please also check your spam folder), then just write to us
our support: shop@catnoir.de

From the moment
your order leaves our warehouse, you will receive a
Shipping confirmation via email with a DHL tracking number. With this number
you can track the shipping status of your order and always be up to date
Stay up to date.

Unfortunately, due to current systemic and
logistical circumstances, no individual items from an already completed
Change order.

Unfortunately, you cannot
Please do not cancel your order. This is because we are changing our shipping process
optimized and are making every effort to process all orders as quickly as possible
to process, check and package. A cancellation would affect the ongoing
Disrupt the shipping process, which will affect all further processes
We therefore ask you to refuse to accept the shipment or to
to return your order if you do not wish to keep it. Thank you
for your understanding.

No, you don’t have to
Create an account. You can complete the order process, but please pay attention to
Check out that your details are correct (also note the
Auto-fill settings

We ship all orders in cardboard boxes from
100% recycled materials and use
exclusively the shipping service of DHL. Currently, we are
Unfortunately, it is not yet possible to offer express shipping.

Our products can be shipped to the following countries: Germany, Belgium,
Netherlands, Poland, Czech Republic, Austria, Ireland, Denmark, Finland,
France, Sweden, Spain, Portugal, Luxembourg, Italy, Greece,

From the moment your
As soon as your order leaves our warehouse, you will receive a shipping confirmation from us
by email with a tracking number. With this number you can
Track the shipping status of your order and always stay up to date
remain.

We endeavour to process orders placed during our normal business hours
within 3-5 business days. Please note that
During drops, holidays and special promotions, the processing and
Shipping times may increase to several days.

You can easily track your delivery using the tracking number included in the shipping confirmation.
Please understand that we have no influence on the delivery process
from DHL. If your package has not arrived after more than 10 days
has arrived, do not hesitate to contact our support at shop@catnoir.de .

If your package is lost during the
transport, rest assured that we will do our utmost
to help you. However, we would like to point out that we are not
liable for parcels for which proof of delivery has been issued. Your
However, satisfaction is very important to us and we are ready to
to solve problems.

Your order will be shipped free of charge within Germany as soon as the value of the goods reaches 75 euros. For orders within Germany under 75 euros and for deliveries abroad, regardless of the order value, we charge
Shipping costs.

You can find the exact shipping costs in the table below. Additionally, the costs are listed separately in the shopping cart and on the checkout page to ensure maximum transparency.

Germany: €5.90

Belgium, Austria, Netherlands, Poland, Czech Republic: €9.50

Ireland: €11.50

Denmark: €12.50

Finland, France, Sweden, Spain: €13.00

Portugal: €13.50

Italy, Luxembourg: 14.00 €

Greece: €15.00

We hope that you will like our products as much as we do
like us. However, we can understand if the parts do not fit you or
promise, and give you the opportunity to return within 14 days of
Receipt. Please note that the return shipping costs are to be borne by the customer
become.


To ensure that we can process your return smoothly, we ask you to
to use our returns form.

Unfortunately, exchanges are not possible due to system limitations. We hope for your understanding. However, you have the option to return items and order new ones.

For returns, please use our returns form and enter your information. You will then receive an email that you can print and use as a shipping label. We do not cover the shipping costs for returns. You are welcome to use the package we used for the return.

As soon as we receive your return, we will immediately
check the returned item and issue a refund as soon as possible
It is always advisable to keep the receipt of your return,
If a loss occurs and you contact the transport service
must.



The processing time of our logistics, starting from the receipt of the return
until the refund is issued, can take up to 14 days. If you
If you have not received any notification within this period, please do not hesitate to contact
our support at shop@catnoir.de
We are happy to help you.

We will process your refund within 14 days, and the credit will be applied to the original payment method. Unfortunately, it is not possible to refund
to a different payment method. If you have returned several items in one package, the credit for these returns may be credited at different times
Please note that depending on the chosen payment method, there may be a
It may take some time until the payment is received in your account
becomes visible.

Please note that our headquarters / office in Neuss is not
Return address. Unfortunately, we cannot accept returns there, and therefore
Acceptance will be refused on-site and the shipment will be returned to the sender. We regret this very much, as we also want to avoid this. Therefore, we always ask you to use the returns form.